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Salesforce Certified Field Service Consultant Sample Questions (Q61-Q66):

NEW QUESTION # 61
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

A. Street level routing, Default travel speed
B. Estimated travel time, minimize travel
C. Minimum grade, default operating hour
D. Travel speed unit, actual travel time

Answer: A

Explanation:
Explanation
Street Level Routing is a feature that calculates travel time between service appointments based on actual road distance and traffic conditions[131]. Default Travel Speed is a setting that defines the average speed of resources when traveling between service appointments[132]. Using Street Level Routing and Default Travel Speed would allow improving travel time accuracy by taking into account real-time road conditions and resource speed. Minimum Grade, Default Operating Hour would not affect travel time accuracy. Minimum Grade is a setting that defines the minimum skill level required for resources to be matched with service appointments[133]. Default Operating Hour is a record that defines the default working hours for resources[134]. Estimated Travel Time, Minimize Travel would not affect travel time accuracy. Estimated Travel Time is a field on the service appointment object that shows the expected travel time for the assigned resource[135]. Minimize Travel is an optimization criterion that prioritizes reducing travel time when scheduling service appointments[136]. Travel Speed Unit, Actual Travel Time would not affect travel time accuracy. Travel Speed Unit is a setting that defines the unit of measurement for travel speed such as miles per hour or kilometers per hour[137]. Actual Travel Time is a field on the service appointment object that shows the actual travel time recorded by the resource[138]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_street_level_routing_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_default_travel_speed.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_minimum_grade.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_default_operating_hours_overview.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_serviceappointment_estimated
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_travel_speed_unit.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_serviceappointment_actualtrav

NEW QUESTION # 62
Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

A. Implement a Quick Action to create a new Service Appointment on the existing Work Order.
B. Implement a Macro to generate Service Appointments on the existing Work Order.
C. Implement a Custom Button to Create a Service Appointment on the existing Work Order.
D. Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.

Answer: A

NEW QUESTION # 63
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

A. Add Fields on the Page Layout.
B. Configure Field Sets on the Service Appointment.
C. Create CSS in the Dispatcher's Console.
D. Use Lookup Fields.

Answer: B

NEW QUESTION # 64
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
B. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
D. Drag and drop the Service Appointments to other available Resources and run Optimization.

Answer: D

NEW QUESTION # 65
when completing a work order in the field, the technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signatures capture?

A. create two service reports and add one signature block to each
B. create relevant signature types and add signature blocks to the service report template.
C. create a flow that adds tow signature blocks when the service report is generated
D. create two costume fields for the service appointment and use flows to capture each signature

Answer: B

NEW QUESTION # 66
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